Shipping policy

Processing Times

Orders are processed within 2–4 business days.
During launches, sales, or holidays, processing times may be slightly longer.

You’ll receive an email when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and the weight of your order.

Typical delivery times:

USPS First Class: 3–5 business days
USPS Priority: 2–3 business days
UPS Ground: 2–5 business days

Please note: Delivery times are estimates provided by the carrier and not guaranteed.

Local Pickup (Optional)

If you offer pickup, add this:
Local pickup is available in Layton, Utah.
You will receive instructions with the exact pickup location after your order is ready.

Order Tracking

Once your order ships, you’ll receive a tracking number.
If tracking shows “delivered” but you don’t have your package, please check:

Your mailbox
Parcel lockers
With neighbors
With your local post office

We are not responsible for stolen packages, but we will help guide you through filing a claim if needed.

Incorrect Addresses

Please make sure your address is correct at checkout.
We are not responsible for delays or lost packages due to an incorrect address entered by the customer.

Lost or Damaged Packages

We are not responsible for packages lost or damaged during shipping.
If your package is lost, please contact the carrier directly to open a claim.
If you need help, reach out to us at kinectionshealth@gmail.com.